Shipping

 

METHOD OF DELIVERY

We offer a variety of couriers you can choose from. Simply choose the shipping rate that applies to your address at checkout.

We offer free shipping for orders $150+ for USA & CA.

WORLD WIDE SHIPPING

 All orders** are processed and packed within 48 hours of placement excluding weekends and public holidays. Shipping cut off on Fridays is at 10am EST.

**Except Pre-Orders. The estimated time during a pre-sale will be written on the pre-sale product page.

If you combine a pre-sale item with an available item, we will ship your order only when your pre-sale item becomes available.

TRACKING YOUR ORDER

Once your parcel has been dispatched from our warehouse, you will be notified via email.

📦 Customs & Duties for International Orders (Outside of Canada & USA)

  • Canadian Orders:
    Shipped from our Canadian warehouse — no customs, duties, or import fees apply.

  • US Orders:
    Shipped from our US warehouse — no customs or tariffs apply.

  • International Orders (outside Canada & USA):
    Shipped from our Canadian warehouse. You may be subject to customs duties, import taxes, or local sales taxes upon the package arriving in your country.

These fees are not included in your order total at checkout and are determined by your local customs authority. You are responsible for all import duties, customs charges, tariffs, and local taxes required by your country. These must be paid to release your order from customs.

The shipping carrier will contact you if any additional fees are required before delivery.

❗ Refusing to Pay Customs Fees

If you choose to decline payment of customs or import fees:

  • Your package may be returned to Dignitii or discarded by the shipping carrier.

  • If the package is discarded, you will not be eligible for a refund.

  • If it is returned to our warehouse, a shipping & handling fee will be deducted from your refund.

By placing an order with Dignitii, you agree to our terms and policies regarding international shipping and customs.

ADDITIONAL INFORMATION

Above delivery times can change depending on the time of the year, holiday periods, weekends and severe weather.  We are not responsible for stolen packages or packages delayed in transit. 

It is the customer’s responsibility to provide the correct shipping/delivery address for an order.  If the wrong delivery address is provided, Dignitii cannot offer reimbursement for this package.

ANY FURTHER ISSUES OR ENQUIRIES 

If your shipping time does not align with the above estimates, please contact us at community@dignitii.com and we will look into this for you.